- Return and exchange conditions
We do our utmost to ensure that our products are of the highest quality, but if the product you receive is faulty, such as the wrong product being delivered, or damaged, please contact us immediately by email or phone. We will return the product to you by courier service, with the shipping charges paid by you.
We will promptly send a normal product directly to you from our store or the manufacturer.
Please note that if the replacement item is sold out, we will refund your money.
*Please note that we may not be able to accept exchanges or returns after 7 days from the date of receipt of the product.
If there is any defect in the product, please contact us and we will exchange it for a new one or refund you after we collect the product.
We apologize for any inconvenience caused, but we cannot assist you if you have disposed of the delivered product yourself.
We will promptly send a normal product directly to you from our store or the manufacturer.
Please note that if the replacement item is sold out, we will refund your money.
*Please note that we may not be able to accept exchanges or returns after 7 days from the date of receipt of the product.
If there is any defect in the product, please contact us and we will exchange it for a new one or refund you after we collect the product.
We apologize for any inconvenience caused, but we cannot assist you if you have disposed of the delivered product yourself.
- Returns and exchanges due to customer convenience
As a general rule, we do not accept returns. Thank you for your understanding. However, we will accept returns and exchanges if you pay the round-trip shipping fee, system usage fee (10% of the product price), packaging fee, etc. (10% of the product price).
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Contact details for returns and exchanges
Return address: 403 Yokohama Hiei Building, 162-1 Yamashita-cho, Naka-ku, Yokohama, Kanagawa Prefecture, 231-0023